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ISO-Q provides training in Safety, Health, Environmental and Quality Management to a wide range of industries such as manufacturing, construction, mining, transport, engineering and power generation. The training solutions are tailor made to meet the different client needs.
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Title BASICS OF TOTAL QUALITY MANAGEMENT (INDUCTION) Code QMS-506 NQF Level 5 Objectives Create customer care awareness in employees; the survival techniques Make employees be cost conscious in the work transactions Understand environmental change as a need for influencing quality of service Determine customer supplier need for improving quality of service from both internal and external perspectives Appreciate contribution of every step and process of work as a lead to success or failure in work Accept human resource contribution to effectiveness, efficiency, excellence and quality of service Content Quality Problem determination and defining Quality Circles Development Team Building Quality Tools and Quality Techniques TQM Success Duration 1 Day Mode of Instruction Direct, face to face facilitation of learning supporting participants during the learning process using; Prepared learning materials Practical exercises Audio visuals aids Assessment Tools Knowledge Questionnaire Practical Performance Checklist Oral Tests
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